Evolving your business to match the changing needs of your clients has become vital, not only to attract new clients but also to retain those who chose your agency in the first place.

The digital Revolution is impacting small and big businesses in the travel sector. Everything has become easily accessible and fast moving: checking online, accessing your boarding pass, connecting to free Wi-Fi, booking your hotel room, getting travel reviews… and companies need to constantly embrace technology to communicate with digitally-savvy customers. 

Technology can improve your day-to-day operations but can also be hugely frustrating. Many travellers have their mobile phone with them on the road so the use of mobile communication has evolved. Well-connected travellers want to receive daily updates, travel deals, delay notifications, text alerts and do not want to be constrained by office hours and opening days. Are you ready?